Employment Opportunities
From time to time, Registry Unlimited will be recruiting for Registry Clerk positions, both entry level as well as experienced. Review the job description and corporate philosophy. If you qualify, forward your resume to our Office Manager at marcy@registryunlimited.com.
We are a dynamic company with a unique compensation package including benefits. We believe in paying our employees for what they DO, not on how long they have been with us. We value our employees and we make every effort to recognize and honor each individual's personal goals. We believe in partnering with our employees to achieve personal growth and through personal growth comes corporate success. We believe strongly in the old adage that "Our success lies with our employees". If our corporate philosophy interests you, give us a call - we may have a position for you.
Job Title: Registry Clerk
Job Purpose:
Registry clerks assess customer needs and manipulate databases in order to process over 160 products in the areas of motor vehicles, vital statistics, land titles, personal property and corporate registry on behalf of their employers and Service Alberta.
Duties and Responsibilities:
Serve Customers
- answer over-the-phone enquiries
- greet customers and offer services
- identify services required
- determine whether accredited to provide required service
- provide information
- establish customer eligibility
- examine customer documents
- verify identities of customers
- assess customer behaviour and character
- print requested products
- review products with customers
- obtain signatures
- check work
- deliver products
Use Databases
- access appropriate databases
- navigate in databases
- access procedural guides/links
- maintain data integrity
- locate correct forms and inventory
- issue products
- finalize processes
Handle Payments
- calculate fees
- collect fees
- apply fees
Follow Policies and Procedures
- follow policies and procedures for each service
- explain procedures to customers
- advise customers
- apply Freedom of Information and Protection of Privacy (FOIP) Act
- apply Personal Information Protection Act (PIPA)
- avoid giving legal advice
- apply fraud and detection procedures and take action as necessary
- access help
- store documents and information securely
- protect individual identification and passwords
- adhere to employee and agent codes of conduct
- secure physical workspaces and inventory
- follow paper/document management protocols
Demonstrate Personal and Interpersonal Skills
- present self as professional and friendly to customers and co-workers
- provide good customer service
- use resources properly
- manage time well
- demonstrate good communication skills
- manage stress
- demonstrate ethical conduct
- work as a member of a team
- troubleshoot technical problems, e.g., printer jams, system crashes
Qualifications:
- 18 years of age or older (Government of Alberta requirement)
- high school diploma or high school equivalency diploma
- satisfactory Police Information Check (i.e., security clearance)
- post-secondary courses in business, retail or computers are an asset
Knowledge and Skills
- provide customer service
- conduct needs assessments
- use computers (emails, Internet, Service Alberta databases)
- find information in policy and procedure manuals
- follow policies and procedures
- solve problems
- speak, read, write and understand English (the ability to speak in other languages used by customers is an asset)
Personal and Interpersonal Abilities
- pay attention to detail
- be caring
- be assertive
- work well under pressure
- be honest and ethical
- work as a member of a team
- respect the confidentiality of sensitive customer information
- respect public security
Working Conditions:
- work in an office environment
- work at a computer station located at a customer service counter
- work with the public
- spend a large portion of the day standing or sitting