Employment Opportunities

Start a Rewarding Career as a Calgary Registry Clerk

From time to time, Registry Unlimited and Registry @ South Trail Crossing Ltd. will recruit for Registry Clerk positions, both entry level as well as experienced. Review the job description and corporate philosophy posted below. If you qualify, forward your resume to our Office Manager at marcy@registryunlimited.com.

We are dynamic companies with a unique compensation package including benefits. We believe in paying our employees for what they DO, not on how long they have been with us. We value our employees and we make every effort to recognize and honor each individual’s personal goals. We believe in partnering with our employees to achieve personal growth and through personal growth comes corporate success. We believe strongly in the old adage that “Our success lies with our employees.” If our corporate philosophy interests you, give us a call - we may have a position for you.

Job Title: Registry Clerk

Job Purpose

Registry clerks assess customer needs and manipulate databases in order to process over 160 products in the areas of motor vehicles, vital statistics, land titles, personal property and corporate registry on behalf of their employers and Service Alberta.


Duties & Responsibilities:

Serve Customers

  • Answer over-the-phone inquiries
  • Greet customers and offer services
  • Identify services required
  • Determine whether accredited to provide required service
  • Provide information
  • Establish customer eligibility
  • Examine customer documents
  • Verify identities of customers
  • Assess customer behaviour and character
  • Print requested products
  • Review products with customers
  • Obtain signatures
  • Check work
  • Deliver products


Use Databases

  • Access appropriate databases
  • Navigate in databases
  • Access procedural guides/links
  • Maintain data integrity
  • Locate correct forms and inventory
  • Issue products
  • Finalize processes


Handle Payments

  • Calculate fees
  • Collect fees
  • Apply fees

Knowledge & Skills

  • Provide customer service
  • Conduct needs assessments
  • Use computers (emails, Internet, Service Alberta databases)
  • Find information in policy and procedure manuals
  • Follow policies and procedures
  • Solve problems
  • Speak, read, write and understand English (the ability to speak in other languages used by customers is an asset)

Personal & Interpersonal Abilities

  • Pay attention to detail
  • Be caring
  • Be assertive
  • Work well under pressure
  • Be honest and ethical
  • Work as a member of a team
  • Respect the confidentiality of sensitive customer information
  • Respect public security


Working Conditions

  • Work in an office environment
  • Work at a computer station located at a customer service counter
  • Work with the public
  • Spend a large portion of the day
  • standing or sitting


Follow Policies & Procedures

  • Follow policies and procedures for each service
  • Explain procedures to customers
  • Advise customers
  • Apply Freedom of Information and Protection of Privacy (FOIP) Act
  • Apply Personal Information Protection Act (PIPA)
  • Avoid giving legal advice
  • Apply fraud and detection procedures and take action as necessary
  • Access help
  • Store documents and information securely
  • Protect individual identification and passwords
  • Adhere to employee and agent codes of conduct
  • Secure physical workspaces and inventory
  • Follow paper/document management protocols

Demonstrate Personal & Interpersonal Skills

  • Present self as professional and friendly to customers and co-workers
  • Provide good customer service
  • Use resources properly
  • Manage time well
  • Demonstrate good communication skills
  • Manage stress
  • Demonstrate ethical conduct
  • Work as a member of a team
  • Troubleshoot technical problems, e.g., printer jams, system crashes


Qualifications

  • 18 years of age or older (Government of Alberta requirement)
  • High school diploma or high school equivalency diploma
  • Satisfactory police information check (i.e., security clearance)
  • Post-secondary courses in business, retail or computers are an asset

Registry Unlimited

2754 – 32 ST NE
Calgary, AB T1Y 6J7

Hours

Monday-Friday: 8:30 am to 6:00 pm
Saturday: 10:00 am to 4:00 pm
Sunday & Statutory Holidays: Closed

Phone: 403-291-9696

Fax: 403-291-6811

Email: admin@registryunlimited.com

Registry @ South Trail Crossing

66, 4307 – 130th Avenue SE
Calgary, AB T2Z 3V8

Hours

Monday-Friday: 8:30 am to 6:00 pm
Saturday: 9:00 am to 4:00 pm
Sunday & Statutory Holidays: Closed

Phone: 403-246-4646

Fax: 403-257-1830

Email: admin@registrystc.com

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Registry Unlimited

Registry @ South Trail Crossing

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